This Terms of Use Agreement ("Agreement") sets forth the legally binding terms for your use of the ExplaraX Services. You are only authorized to use the ExplaraX Services (regardless of whether your access or use is intended) if you agree to abide by all applicable laws and to this Agreement. Please read this Agreement carefully before using this website. By using the ExplaraX Services, you agree to be bound by this Agreement, whether you are a "Visitor" (which means that you simply browse the ExplaraX site) or you are a "Member" (which means that you have registered with ExplaraX). The term "User" refers to a Visitor or a Member. Kindly print these terms of use or save a copy of these terms of service for your records. If you do not agree with any of these terms, you cannot avail of any of the ExplaraX Services and you should leave the ExplaraX site immediately.

If you wish to become a Member, communicate with other Members and make use of the ExplaraX Services, you must read this Agreement and indicate your acceptance during the Registration process. The term 'authorized user' would include any person, whether an individual or a legal entity who has subscribed to the services of ExplaraX, and to whom the access is restricted by the use of a sign in user name and a password. The user name and password are either allotted by ExplaraX or chosen by the user or agreed upon by ExplaraX. Therefore, only the authorized user has the right to access the services offered by ExplaraX.

ExplaraX will not be responsible for any costs, consequences or damages caused to any persons or entities due to any unauthorized use of the services offered by ExplaraX, including access of the said services by an unauthorized user using the user name and password of an authorized user, regardless of whether such unauthorized user is known to the authorized user.

The terms 'service' or 'services' would mean to include the interactive online solutions and information services offered by ExplaraX through the internet/mobile, including but not limited to:

You agree not to copy, sell, resell, and duplicate any part of ExplaraX's services and solutions for commercial purposes. These Terms of Service sets out the legally binding terms of your use of ExplaraX and your membership in ExplaraX and may be modified by ExplaraX at any time and without prior notice, such modifications to be effective upon posting by ExplaraX on the website. In the event of any inconsistency between our Privacy Policy and these Terms of Service, the Terms of Service shall prevail. If you do not agree to be bound by the terms of this Agreement, you may not use nor access our services.

ExplaraX services are available to all individuals who are at least 18 years of age. By registering to use ExplaraX services, you represent and warrant that you are at least 18 years of age. ExplaraX has the right, in its sole discretion, to suspend or terminate your use of ExplaraX services and refuse any and all current or future use of all or any portion of ExplaraX's services.

ExplaraX reserves the right to alter, modify, replace or remove part of the Terms & Conditions without giving any prior notice. It is your responsibility to check the Terms of Services periodically for updates.

ExplaraX provides tools to create, manage, and monetize communities, including:

When you create membership offerings (free or paid), you are responsible for:

By using ExplaraX's WhatsApp integration features, you acknowledge that:

ExplaraX offers organizers a web-based solution to organize events and activities, manage RSVPs, sell tickets (free or paid), and collect attendee information via ExplaraX for events. ExplaraX provides the following services to organizers (each an "ExplaraX-Service"):

The organizer has the option to create event pages and offer ticket sales or free RSVPs. Only the user and the organizer of an event are entering into an agreement regarding the event and the disposal of tickets or RSVPs for that event. ExplaraX only acts as a service provider for the organizer of an event by order and for account of this organizer. It is the organizer's duty to advise and instruct the attendees of their rights according to the legal guidelines.

ExplaraX products and services are available on the basis of a transaction model and/or subscription model depending on the service selected.

ExplaraX offers multiple payment processing options that an organizer can select while using ExplaraX services:

When organizers select DPC, Buyer and Organizer are bound by the terms of use governing the DPC service as both the Buyer and Organizer effect the monetary transaction through DPC service. The Payment made by Buyer will be collected by the Organizer under DPC option. Once Organizer decides to use DPC as payment collection option, Organizer agrees to pay ExplaraX all the service fees as mentioned in details on https://www.explarax.com/pricing. Along with this, organizer accepts the responsibility to provide refund to buyers. ExplaraX is not liable or responsible for refunds. Hence, organizer agrees to fully indemnify ExplaraX and its associates or affiliates for refunds, errors in issuing refund or any refund related issue while DPC option is used by the event organizer.

By opting this for payment processing, the event registration fee will be processed directly by ExplaraX Payment Gateway Partners. ExplaraX will collect the money on behalf of the organizer from each of the buyers and will deduct ExplaraX service fee from the collected amount and pass rest of the money to the Organizer within 5 Business days from the end of event day by Electronic fund transfer to the given bank account on the organizer's ExplaraX dashboard.

(i) Under Credit/Debit Card payment processing options through ExplaraX, it is the responsibility of the organizer to communicate its refund policy to Buyers via the event page.

(ii) Under the Credit/Debit card payment options, any chargebacks initiated by the buyer with respect to an event shall be charged back to the organizer of that event. All the issues, disputes and communication regarding the chargebacks are between the buyer and the Organizer of such event. ExplaraX is not responsible for it. Hence, organizer agrees to fully indemnify ExplaraX and its associates, affiliates for any chargeback issue.

ExplaraX uses recognized, ethical, and approved Payment Gateway Service Providers for processing all payments. These payments are processed safely using payment gateway providers' SSL encryption technology.

Security Measures:

What We Don't Store: We do not store your sensitive payment information on our servers, including:

How Payment Processing Works: Your payment request is handled directly by:

ExplaraX supports multiple payment processing options:

a. Direct Payment Collection (DPC)

b. Payment Gateway Processing

c. Payment Links

For Event Attendees, Members, and Product Buyers

Event/Membership/Product Refunds: We currently do not handle refunds on behalf of event organizers, community managers, or product sellers. Refund policies are set by individual organizers/sellers.

If you need a refund:

Failed Payment/Unsuccessful Transaction: If your payment was processed but you did not receive your ticket, membership access, or digital product:

For Event Organizers, Community Managers, and Product Sellers

ExplaraX Service Refund Policy:

Full Cancellation by ExplaraX: If ExplaraX cancels your service subscription in its entirety without any cause, we will refund you on a pro-rata basis the amount of your payment corresponding to the portion of your service remaining right before such cancellation.

Standard Policy:

Billing Disputes:

Chargeback Warning: If you dispute a charge to your credit card issuer that, in ExplaraX's sole discretion, is a valid charge under the provisions of the Terms of Service, you agree to pay ExplaraX an "Administrative Fee" to cover processing costs.

For Buyers/Members:

For Organizers/Sellers:

Currency Fluctuations:

Buyer Responsibility: The buyer is liable for:

To Protect Your Payments:

ExplaraX partners with reputable, PCI-DSS compliant payment gateway providers that meet international security standards. Our payment partners employ:

For Payment Problems or Suspicious Activity:

Email: support@explara.com

Include the Following Information:

Response Time: We aim to respond to payment-related inquiries within 24-48 hours.

Fee Disclosure:

Fee Breakdown: When using ExplaraX services, fees may include:

Visit https://www.explarax.com/pricing for current fee structures.

ExplaraX payment processing complies with:

For detailed information about:

If an event for which tickets are sold or RSVPs have been collected can be cancelled or changed (regarding date, time, venue or other important points), the organizer is responsible for making all these changes and notifying all registered attendees.

The organizer has options of various payment processing method(s) (credit/Debit card, Direct Payment Collection DPC facility, payment links) to be offered to possible ticket buyers or members. In accordance to this choice, ExplaraX undertakes accounting for the organizer and holds the money on a separate bank account. The organizer authorizes ExplaraX to do so. ExplaraX transfers the money received according to service pricing minus the fees payable to ExplaraX within 5 working days to the organizer. The money has to be transferred to a bank account located in the country where the event took place and issued on the name of the organizer.

For recurring events or memberships, ExplaraX reserves the right to pay out money before the event or on a recurring schedule. ExplaraX reserves the right to change the number of days to transfer money to the event organizer at any time without notice. The organizer is aware of the risk that specific payment methods (direct debiting or credit card) can be reversed by the ticket buyers or members. The organizer bears this risk alone. If transactions are reversed after the payment to the organizer, these costs plus a fee for the reversed transaction as stated in the price list published on ExplaraX are charged to the organizer. The organizer is obliged to raise objections, if any, against the accounts of ExplaraX within four weeks after issue of the account. If not, the account is considered as being approved.

If the organizer arouses suspicion of misuse of ExplaraX, ExplaraX has the right to deactivate the event, membership, or product listing of the organizer and to stop sales. In particular, a suspicion of misuse is present if:

If the organizer arouses suspicion of misusing ExplaraX, ExplaraX has the right to delay the payout to the organizer even after 5 to 7 days for further 60 days. Within these 60 days ExplaraX will check if an improper use of ExplaraX occurred. If a transaction arouses suspicion and if it is brought to ExplaraX's notice, ExplaraX reserves the right to suspend/pause/hold/cancel that transaction without informing the organizer and organizer can't claim that money from ExplaraX until ExplaraX completes its own investigation to ensure that the transaction in question is not fraudulent.

The organizer warrants to ExplaraX, that: (i) There is no agreement with a venue, owner, user of a venue, or third party which affects the organizer's use of ExplaraX Services in accordance with these terms (ii) The organizer is allowed to enter into this agreement with ExplaraX, including the right to authorize ExplaraX in accordance to these terms to act as an agent and to sell tickets, memberships, or products for events and offerings of the organizer

The organizer has the duty to:

Furthermore, ExplaraX has the exclusive right to cancel this agreement regarding the provision of ExplaraX Services in case of an important reason. In particular such an important reason shall exist, if:

If you desire to cancel your services, please email to support@explarax.com 30 days before expiry of the service. There is no cancellation fee. Once your account is cancelled, your Content may not be recovered. There will be no refund if you cancel the Service before the end of your current, paid-up month or year, and you will not be charged or billed thereafter.

As a user who would want to use ExplaraX services for various events, memberships, products, or activities, you may not use ExplaraX services for activities:

3.9.1 That violate any law of the land, statute, ordinance or regulation

3.9.2 That relate to transactions involving narcotics, steroids, certain controlled substances or other products that present a risk to consumer safety, drug substances, items such as stolen goods including digital and virtual goods, encouraging, promoting, facilitating or instructing others to engage in illegal activity, items that promote hate, violence, racial intolerance, or the financial exploitation of a crime, obscene items

3.9.3 That involve items or digital goods that infringe or violate copyright, trademark, privacy, right of publicity or proprietary right under the laws of the land

3.9.4 That contain certain sexually oriented materials or services, contrabands, ammunition, firearms, or certain firearm parts or accessories, weapons, knives regulated under the law of the land

3.9.5 That relate to showing personal information of third parties violating the law of the land, supporting pyramid or ponzi schemes, matrix programs, other "get rich quick" schemes or multi-level marketing programs, are associated with purchases of annuities or lottery contracts, gambling products or bills, lay-away systems, off-shore banking or transactions to finance or refinance debts funded by a credit card, are for the sale of certain items before the seller has control or possession of the item, are by payment processors to collect payments on behalf of merchants, are associated with the sale of traveler's checks or money orders, involve currency exchanges or check cashing businesses, provide certain credit repair or debt settlement services, credit transactions or insurance activities

3.9.6 That involve the sales of products or services which are fraudulent

3.9.7 That violate regulations laid down by industry or the state regarding the sale of tobacco product, drugs and devices

3.9.8 That involve gambling or any other venture that facilitates gambling, gaming and activities that require paying an entry fee and prize such as casino games, sports betting, horse/greyhound racing, games of skill and sweepstakes

ExplaraX enables you to sell digital products including but not limited to ebooks, courses, downloads, templates, and other digital goods. When selling digital products through ExplaraX:

ExplaraX provides payment link functionality for quick transactions. When using payment links:

If you sell physical goods through ExplaraX:

When using DPC, Buyer/Member and Organizer are bound by the terms of use governing the DPC service as both parties effect the monetary transaction through DPC service. The Payment made by you (Buyer/Member) will be collected by the Organizer under Direct Payment Collection (DPC) option. Under this facility, Buyer/Member would request for a refund from the organizer. All disputes and communication regarding refund and cancellation will be addressed by the organizer and ExplaraX will not be responsible or liable for any refund, cancellation or error in issuing refund. Also, all communication regarding chargeback are between buyer/member and organizer. Hence, as a buyer or member, if you wish to get a refund related to an event, membership, or product, you are requested to contact the organizer directly.

5.2.1 No claim of charge back shall be admissible in case of satisfactory delivery of service which includes successfully delivering a confirmation email with appropriate access information (ticket link, membership access, product download link, etc.)

5.2.2 No claims of charge back shall be admissible in case of satisfactory delivery of service and/or giving feedback as satisfied/very satisfied on the service. Also, no request for change in ordered Services nor in the duration of plan opted can be entertained nor any charge-back claimed at any point of time during the contract period. Once feedback is given by USER as SATISFIED for service, user cannot claim that they have not received the service.

When purchasing membership subscriptions:

When purchasing digital products:

ExplaraX provides email campaign and newsletter tools. When using these services:

Recipients of emails sent through ExplaraX have the right to:

When using ExplaraX's survey and form tools:

Data collected through surveys and forms belongs to the user who created the survey/form, subject to:

ExplaraX offers integrations with third-party applications and services. When using these integrations:

If you use ExplaraX APIs:

To begin the enrollment process, you will submit a complete application via our site or by direct form submission. We may reject your application if we determine (at our sole discretion) that your site, audience, and/or service is unsuitable for the program.

ExplaraX offers an affiliate marketing program that allows users to earn commissions by promoting:

After you have enrolled as an affiliate, you can provide one or more links from your site or channels to ExplaraX. We will provide you with special link formats designed for tracking and reporting for all links. You will be solely responsible for properly utilizing the link formats. We do not accept any responsibility for the incorrect use of the special links/link formats and therefore we shall not be accountable for any loss of fees as a result of your errors.

ExplaraX offers commissions for successful referrals. Subject to the terms and conditions of this Agreement, you will be paid commission for each customer referred from you or your channels through the ExplaraX link, who successfully:

If it is later found that the customer's purchase was refunded, we retain the right to withhold any payments to you resulting from that individual's purchases. The affiliate program relies on cookies and tracking mechanisms. If for whatever reason, the customer isn't using cookies, or the cookie expires or the customer deletes the cookie, they cannot be tracked and you will not earn commission for any sales that customer may make. Our cookies are set to expire after one year.

If at any time the commissions owed to you become less than the total deductions due to refunds as mentioned above, the difference shall be immediately payable to ExplaraX. Commission may not be paid to an affiliate if the details we hold for that affiliate are not accurate. It is the affiliate's responsibility to make sure that ExplaraX is notified of any change in their details such as email or address. We also reserve the right to cancel commission payments if we believe that there have been any fraudulent attempts to use the service.

You will earn an affiliate referral fee as a percentage which is payable to you at the end of each month provided that the commission owed is more than INR 2500.

Customers purchasing services from ExplaraX through this program will be deemed to be customers of ExplaraX. Accordingly, all ExplaraX rules, policies, and operating procedures concerning the services will apply to those customers. We may change our policies and operating procedures at any time.

We grant you a non-exclusive, non-transferable, non-sub licensable, revocable right to use our logos and text for which we grant express permission, solely for the purpose of identifying your site or channel as a program participant. You agree that you will not engage, participate or otherwise become involved in any activity or course of action that diminishes and/or tarnishes the image and/or reputation of ExplaraX, failing which we may revoke your license at any time at our sole discretion.

You will be solely responsible for the development, operation, and maintenance of your promotional channels and for all materials that appear on them. You will indemnify, defend and hold us harmless from all claims, damages, and expenses (including, without limitation, legal fees) relating to the development, operation, maintenance, and contents of your promotional activities as well as any goods or services provided or made available by you. These obligations will survive any termination of this Agreement.

ExplaraX would not be held liable for any inappropriateness of the advertisement contents due to the dynamic nature of web, invisible/hidden contents, error, omission or inaccuracy in printed or digital form. ExplaraX reserves the right to remove and/or reposition the advertising material.

You retain ownership of content you create on ExplaraX including:

You understand and agree that the ExplaraX services are provided on an "AS IS" and "AS AVAILABLE" basis and that ExplaraX does not assume any responsibility for prompt or proper delivery of services. ExplaraX does not warrant that its website will operate error-free or free of computer viruses or malfunctioning or harmful mechanisms. All the contents of website are only for general information or use. Such information does not constitute advice and should not be relied upon in making or derived decisions.

Any specific advice or replies to queries in any part of the website are the personal opinion of users and are not subscribed to by ExplaraX. This website assumes no responsibility for the accuracy or existence of any communications between users. ExplaraX expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement. ExplaraX makes no warranty that the services will meet your requirements, service will be uninterrupted, timely, secure or error-free.

Certain links on website lead to resources located on servers maintained by third parties over whom ExplaraX has no control or connection, business or otherwise as these sites are external to this website you agree and understand that by visiting such sites you are beyond this website. ExplaraX therefore neither endorses nor offers any judgment or warranty and accepts no responsibility or liability for the authenticity/availability of any of the goods/services/or for any damage, loss or harm, direct or consequential or any violation of local or international laws that may be incurred by your visit and/or transaction/s on these sites.

You agree that ExplaraX shall, in no event, be liable for any consequential, incidental, indirect, special, punitive or other loss or damage whatsoever or for the loss of business profits, business interruptions, computer failure, loss of business information, or other loss arising out of or caused by your use of or inability to use this website, even if ExplaraX has been advised of the possibility of such damage.

The venue, event organizers, events services, memberships, products, and other offerings information provided on ExplaraX are added by members. ExplaraX doesn't verify, claim or guarantee authenticity of such information. ExplaraX or Signure is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom. ExplaraX has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority.

ExplaraX makes no representations or warranties as to the completeness or accuracy of Information contained on the website. The service provided is of such a nature that service can be interrupted for many reasons other than the negligence of the company and that damages resulting from any interruption of service are difficult to ascertain. Therefore, you agree that ExplaraX shall not be liable for any damages arising from such causes beyond the direct and exclusive control of ExplaraX.

You agree to indemnify and hold ExplaraX, its parent ("Signure"), its subsidiaries and affiliates, and each of their directors, officers, agents, contractors, partners and employees, harmless from and against any loss, liability, claim, demand, damages, costs and expenses, including reasonable attorney's fees, arising out of or in connection with:

You agree that ExplaraX may terminate your Member Account and access to the site for reasons including, but not limited to:

Termination of your ExplaraX Account includes:

Upon termination, you remain liable for:

In addition to the restrictions outlined in other sections, users of ExplaraX agree not to:

Disputes between users (e.g., between event organizers and attendees, sellers and buyers, community managers and members) should be resolved directly between the parties. ExplaraX may, at its sole discretion, provide information to assist in resolution but is not obligated to mediate or resolve such disputes.

In the event of a dispute with ExplaraX:

ExplaraX reserves the right to modify these Terms of Service at any time. When we make changes, we will:

For questions about these Terms of Service, please contact:

ExplaraX
Email: support@explarax.com
Website: https://www.explarax.com

By using ExplaraX, you acknowledge that:

Last Modified: 29 Sept 2025
Effective Date: 29 Sept 2025